I seek a remote role from home.
I am limited on traveling due to personal issues.
https://www.
linkedin.
com/in/joel-giovanni-60815794/details/experience/
Medasource
Systems Analyst Systems Analyst
Medasource · Contract Aug 2020 - Apr 2024 · 3 yrs 9 mos, Aug 2020 - Apr 2024 · client in Madison, Wisconsin
Field Service Specialist
Unisys contracting for Dell.
· Full-time Oct 2019 - Aug 2020 · Milwaukee, WI
• Being Dispatched to do onsite warranty repairs and troubleshooting and replace parts.
Running diagnostics to verify all my work and making sure the customer is content with repairs performed.
• Any and all hardware with Field Replaceable Units to take old/bad hardware out and replace them, run diagnostics and assure the best customer support is offered.
Customer support specialist II
IDC Technologies, Inc.
Feb 2019 - Aug 2019 Milwaukee, WI
• Experience using ticket tools including responding to priorities, timely and relevant updates, use of ticket status with prompt closure.
Keeping track of ticket status and issues with the aid of Service Now to check service level agreements and assets as well.
• Pc imaging / end user data back-up Windows 7 and Windows 10
• Working technical knowledge of standard windows operating systems and commercial off-the-shelf (cots) software to allow for resolution of software application issues or full rebuild of the pc (image, applications & client data).
• Service Now used on several fronts from updating assets, to address issues with knowledge base articles.
• Enterprise networking tools (SCCM, AD, Encryption, and Anti-virus).
• Knowledge of enterprise networking and printing.
• Works on problems/projects of moderately complex scope.
• Exercises independent judgment within defined practices and procedures to determine solution.
• Acts as an informed team member providing analysis of information and limited project direction input.
• Follows established guidelines and interprets policies.
• Evaluates unique circumstances and makes recommendations.
• Experience and understanding of ticketing systems (e.
g.
Service manager, service now, etc.
).
• Provides end user windows pc support services at a customer site.
• Additionally, resources may travel to nearby satellite locations of the resident site.
• These resources will perform in-scope services at the end user desk or services may be delivered in a walk-in center where the end user comes for assistance.
Tasks performed are incident or service request driven by as a standard service level agreement in Service Now.
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