Project Manager - Customer Care Product Line Simplification - HYBRID

Position: Project Manager - Customer Care Product Line Simplification Reports To: Senior Director, Customer Care Location: Milwaukee, Wisconsin HQ - OR - Florence, Kentucky - HYBRID SCOPE OF ROLE: The Regal Rexnord Customer Care Team is looking to grow by adding a Project Manager! This position is dedicated to driving a streamlined approach to product rationalization as a result of M&A activities, which impacts both Customers and Customer Care Globally.
The position is located at Regal Rexnord’s downtown Milwaukee, WI site.
They need to be in the Greater Milwaukee Area and willing to be in the MCS HQ Building 2-3 days per week.
100% on site is not required but face to face meetings will be important.
Given some projects will be global, some travel should be expected.
MAJOR RESPONSIBILITIES: Lead project from planning to completion through project life cycle Determine and define project scope and objectives Predict resources needed to reach objectives and manage resources in an effective and efficient manner Prepare budget based on scope of work and resource requirements Track project costs to meet budget Develop and manage a detailed project schedule and work plan Act as primary interface regarding deliverables, changes, and sign-off on status and requirements Maintain visibility and facilitate timely discussions and decisions for project risks & issues Monitor progress and adjust as needed Measure project performance to identify areas for improvement Lead meetings between stakeholders, resources, and manager Facilitate communication across teams and communicate updates to the Project Sponsors Ensure project requirements are met, the scope is managed, and milestones deliverables are met Conduct various reviews and sign/off workshops Document and drive change management and deployment communication plan to ensure adoption/smooth deployment Aid in creation of SOPs on process changes and team communications regarding relevant daily work changes Review external and internal communications relative to the project, from an external CX perspective and an internal Customer Care perspective Raises awareness to red flags that will impact CX and team efficiency during discovery PROFESSIONAL EXPERIENCE/QUALIFICATIONS Bachelor's degree in a technical field (Computer Science, Engineering or a related discipline/equivalent).
2-5 years of Project Management Experience Ability to work within cross functional & multiple location projects a must.
Experience with problem solving and counter measure techniques Familiar and fluent in multiple technologies and platforms used by others to transform their business model and industry.
Understanding of Customer Care function and basic systems/processes #LI-HYBRID Benefits Medical, Dental, Vision and Prescription Drug Coverage Spending accounts (HSA, Health Care FSA and Dependent Care FSA) Paid Time Off and Holidays 401k Retirement Plan with Matching Employer Contributions Life and Accidental Death & Dismemberment (AD&D) Insurance Paid Leaves Tuition Assistance About Regal Rexnord Regal Rexnord Corporation (“Regal Rexnord”) is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others.
Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users.
Regal Rexnord is a $7.
2B company with 36,000 associates globally.
You may not know it, but Regal Rexnord impacts your life every day.
The company’s products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing, to name a few of the applications where our products are used.
Regal Rexnord’s business purpose is to create a better tomorrow by energy-efficiently converting power into motion.
This means creating innovative solutions while focusing on both customer needs and the company’s commitment to sustainability.
The company’s industrial powertrain and automation solutions offerings are an important part of the company's growth strategy.
The company’s strategy includes leveraging 80/20 to prioritize all activities, including product excellence, operational excellence and commercial excellence (i) driving organic sales growth through the introduction of innovative new products, with a particular focus on improving energy efficiency, (ii) establishing and maintaining new customers, as well as developing new opportunities with existing customers, (iii) participating in higher growth end markets and geographies, and (iv) identifying and consummating strategic, value creating acquisitions.
Equal Employment Opportunity Statement Regal Rexnord is an Equal Opportunity and Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law.
Regal Rexnord is committed to a diverse and inclusive workforce.
We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.
If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email Recruiting@RegalRexnord.
com.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.
com.
Equal Employment Opportunity Posters Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies.
In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.