SUMMARY: Responsible for scheduling and handling showings of properties for rent by performing the following duties.
Rotating Saturday hours needed.
DUTIES AND RESPONSIBILITIES:
Show units to all prospects.
Monitor condition and cleanliness of make ready units and model as well as tour path.
Conduct pre-move in unit inspections.
Answers the telephone and provides customer service.
Processes rental applications.
Prepares lease documents and handles lease signings if necessary.
Communicates with applicants regarding application status.
Provides accurate information on our rentals to callers and visitors.
Ensure guest cards are complete, entered into AppFolio and follow up is completed for all prospects.
Accumulates traffic information from various sources and prepares a consolidated report.
Maintains awareness of local market conditions and trends by preforming market studies quarterly.
Creates social media content and newsletters.
Is on top of customer relations and gives assistance to current residents regarding tenancy and ensure requests are delivered and carried out with accuracy and promptness.
Provides support to the Assistant/Property Manager as needed.
Audits all tenant files.
QUALIFICATIONS:
High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
Two to four years related experience or equivalent
Customer service: Manages difficult or emotional customer situations; responds promptly to customer needs; Solicits customer feedback to improve service; responds to requests for service and assistance; Meets commitments.
Computer skills: Microsoft Word, Microsoft Excel, WI CCAP, TransUnion, and various rental search websites.
Appfolio experience a plus.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Well organized with ability to prioritize and multi-task
Acute attention to detail
Ability to work independently and as a member of various teams and committees
Ability to deal effectively with a diversity of individuals
Creative, flexible, and innovative team player
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
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