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Guest Services

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Posted : Thursday, June 27, 2024 12:10 AM

Are you a person that is motivated by teamwork, passion, and growth? Then Neroli Salon & Spa would love to build a relationship with you! We are looking for enthusiastic, fun, and caring people to help to provide meaningful experiences for our guests.
Join our dynamic team as a Guest Services Coordinator to support our corporate call center.
This position will be part-time, Thursday - Saturday.
Thursday: 11am -7pm (8) Friday: 8am -5pm (9) Saturday: 7:30am -2pm (6.
5) Job Responsibilities: Answer all incoming calls within three rings, ensuring a Five-Star guest experience Schedule guest reservations accurately and introduce each guest to a minimum of add-on services.
Take guest product and gift card orders Maintain and report service schedules, timing, and pricing in Zenoti Keep current with products and services, including timing, benefits, and pricing Provide education to guests regarding company initiatives and beauty industry trends Attend and actively participate in monthly department meeting calls Support Neroli location social media content creation Demonstrate flexibility by handling other duties as assigned by leadership Participate in goal-setting and contribute to the overall success of the team Other duties assigned by leadership Required Qualifications: Hospitality experience in a call center environment, with preferred outbound and inbound call experience Exceptional communication skills with guests and team members Well-versed in the beauty and wellness industry Strong customer service skills with a sales-focused mindset Proficient in administrative tasks using the Zenoti computer system

• Phone : NA

• Location : Milwaukee, WI

• Post ID: 9052789367


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