*About us*
Hand & Stone Massage and Facial Spa is a small business franchise in Wauwatosa, WI.
Our goal is to bring affordable massage and facial services to the masses, tapping into the 'day-cation' market segment.
There are over 500 locations across 42 states.
Our work environment includes:
* Professional growth opportunities
* Flexible working hours
* On-the-job training
*At Hand and Stone, opportunity knocks.
*
Hand & Stone Massage and Facial Spa is growing rapidly with over 500 locations across the US and Canada!
*Do people often describe you as a dynamic leader or fantastic motivator? Have you always wanted to have the power to be hands-on and develop an amazing culture in your workplace?*
As the Membership Sales & Operations Director, you will lead the overall operation of the front desk to maximize profits through exemplary customer service and customer satisfaction.
Our ideal candidate will embrace the principles of servant leadership and will guide our front desk to collaborate with peak efficiency through coordination, communication and cooperation.
*The ideal* *candidate has 2 to 3 years’ experience*.
*Performance *will be based on the following metrics*:*
* *Membership Conversion* – daily operations with a focus on achieving membership sales targets while delivering an exceptional level of customer service.
* *Leadership* – building a consistent, and cohesive culture.
* *Business Acumen*– hire, coach, and lead your own team with the ability to analyze metrics and adjust your focus to drive results is key.
*What’s in it for you?*
- A great opportunity to implement creative strategies to help our spa become as successful as possible!
- Career growth opportunities (continuous face-to-face and remote training)
- Competitive compensation
- Commission opportunities and *generous* bonuses
- Employee discounts
- Health and dental insurance
- Paid Time Off (PTO)
*Please come join us, if you:*
- Have a *great *personality and *excellent* interpersonal skills!
- Are a self-proclaimed “genius” in sales.
We need someone who can help us grow our business and maximize profit and revenue
- Are a *dynamic leader *who can manage a diverse staff
- Have great communication skills and connect well with staff and stakeholders
- Consider yourself to be an *excellent organizer *(we want the spa to run effectively and exceed our customers’ expectations)
- Are an *empathic* individual who can put yourself in someone else’s shoes
- Spa experience is a *plus, *but not required! We will teach you everything you need to know to be successful in the spa industry
*Responsibilities:*
- Perform data analysis that drives business decisions and success
- Use sound judgment, work independently, with minimal supervision.
- Plan and direct to meet the daily needs of the operation.
- Track staff schedules efficiently to optimize capacity, revenue and profits.
- Maintain the utmost cleanliness and soothing ambience of the premises
- Manage inventory effectively
- Ensure high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
- Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.
- Motivates and empowers the team to achieve high standards.
*This Job Is Ideal for Someone Who Is:*
* Integrity -- Being of high moral character
* Dependable -- more reliable than spontaneous
* People-oriented -- enjoys interacting with people and working on group projects
* Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
* Detail-oriented -- Focus on the details of work and keeping a clean professional work environment
* Achievement-oriented -- enjoys taking on challenges, even if they might fail
* Autonomous/Independent -- enjoys working with little direction
* Innovative -- prefers working in unconventional ways or on tasks that require creativity
* High stress tolerance -- thrives in a high-pressure environment
*Location:*
* Hand and Stone Massage and Facial Spa of Wauwatosa, WI 53222 (Next to Starbucks, across from Mayfair Mall)
Job Type: Full-time
Pay: $19.
00 - $22.
00 per hour
Expected hours: 36 – 40 per week
Benefits:
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
Travel requirement:
* No travel
Application Question(s):
* Our business is open 7 days a week.
Would you be available to work nights and weekends?
Education:
* High school or equivalent (Required)
Experience:
* Leadership: 3 years (Preferred)
Shift availability:
* Day Shift (Required)
* Night Shift (Required)
Ability to Relocate:
* Wauwatosa, WI 53222: Relocate before starting work (Required)
Work Location: In person