Estate and Trust Paralegal

Office Location: Milwaukee, WI Do you have an excellent customer service mindset, and a passion for technology? We are looking for a person with experience in supporting Microsoft Office Suite, proven troubleshooting and problem-solving skills, and who is willing to learn and take a proactive approach resolving both software and hardware issues.
Experience with legal applications including iManage, Bighand, and Litera is a plus! ESSENTIAL DUTIES AND RESPONSIBILITIES: Excellent customer service skills are required Respond to Help Desk calls and emails, log user inquiries and solutions into the ticketing system and update as needed.
Provide follow-up communications.
Experience with legal document troubleshooting & review Assist with creating & maintaining support documentation Provide mobile device support (Apple and Android phones) Install, move, and maintain all PC’s and other computer equipment Assist with imaging of desktops and laptops Review weekly Help Desk calls to ensure that outstanding Help Desk issues are resolved in a timely manner Assist with the setup and troubleshooting of conference calls (Teams and Zoom) Attend product education session on currently used products and keep up with new products within the industry Attend necessary internal training sessions as requested Periodic travel to all Godfrey & Kahn offices Flexible scheduled is required QUALIFICATIONS AND EDUCATION REQUIREMENTS: Associate Degree in Information Technology or equivalent experience Strong interpersonal skills with a customer service mindset Strong proficiency in Microsoft Office Proven ability of problem-solving and troubleshooting skills Ability to prioritize and complete multiple tasks with competing deadlines IT Help Desk or Software Support experience preferred but not required